Recipe book

Refunds and returns

Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To apply  For a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Various types of goods are exempt from return. Perishable items like magazines, online courses cannot be returned.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we need a receipt or proof of purchase or order number.

There are certain situations where only partial refunds are granted: (if applicable)
Books with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.

Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. Often there is a processing time before a refund is posted.
If you've done all of this and haven't received your refund yet, contact us at info@casavirupa.com

Sale items (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info @ casavirupa and send your item to: Camí del Castell s / n, Tavertet, 08511, Barcelona.

Transport
To return your product, you must mail it to: Camí del Castell s / n, Tavertet, 08511, Barcelona.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over € 60, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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Last modified: May 2021
© 2021 Casa Virupa  | Email: info@casavirupa.com